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Frequently Asked Questions

What is Cribmed?

Cribmed is online marketplace where Landlords and Tenants can meet.

What makes Cribmed so special is a Cribmed representative has visited and vetted all Verified properties listed on our site. We do not accept all properties. Only the best! We have certain requirements of properties and of Landlords to ensure our tenants will have an enjoyable stay.

If possible we allow viewings before bookings (for stays 3 months+) and we have created an amazing, in-depth Arrival Checklist to help you settle into your new home.



  • What are Landlord’s conditions?

    The Landlord’s conditions can be found on the listing page and are visible before a booking. If you are unsure of the conditions please ask either the Landlord or Cribmed before booking.

  • Can I communicate with the Landlord directly before I book?

    No but you can ask us any questions and we will ask the Landlord on your behalf.

  • Can I visit a property before I book?

    Yes for bookings of 3 months and longer. However it also depends on the availability of the property, the current tenant’s availability and the conditions the Landlord has with the current tenant, so we can’t guarantee it. We also try to offer great insight into each property with thorough descriptions, clear photos, a video and floor plan.

  • Do I need to pay a Security Deposit?

    Yes. Each Landlord decides how much. This is made clear in their Landlord’s Conditions visible before booking. If you are not sure please ask before booking. The Security Deposit must be paid directly to the Landlord at Check-In after inspection of the property. It is the responsibility of the Landlord to refund this Security Deposit.Methods to pay the Security Deposit, to be decided between the Landlord and the Tenant, can vary from Bank Transfer, Check or cash.


  • How can I book?

    On your chosen property select your desired dates and click on Request to Book. The Landlord will receive the request and will either Accept or Decline. The moment the Landlord accepts you will receive instructions how to proceed to pay the Down-Payment. Before submitting you should complete your Cribmed public profile explaining about yourself. Landlords usually are curious and like to know where you are from, how old you are, and what your reason for coming to their city is. The more you tell them about yourself and the people that will stay with you the better the chance they will accept your booking.

  • What down-payment do I pay when I book?

    The first month rent and the Cribmed Service fee through the Cribmed online platform. Then at check-in the Security Deposit is due which you pay directly to the Landlord.

  • What is the Cribmed Service Fee?

    To help Cribmed run smoothly and to cover the costs of the services we provide, including selecting and verifying listed properties, our expertise related to quality control, customer support and safety of online transactions, we charge a Service Fee. For example, we have created an arrival procedure to help guide you through your walkthrough at check-in to ensure you feel at home!

  • How is the Cribmed Service fee calculated?

    The Cribmed Service Fee ranges from 8% to 17% + VAT calculated on the monthly rental rate on the entire length of your stay up to a maximum of 12 months. The Cribmed Service Fee is due in full at the time of booking along with the first month rent.

  • Who do I pay the Security Deposit to?

    To the Landlord. The Security Deposit is paid directly to the Landlord and refunded by the Landlord.

  • Who do I contact if I have an issue after I move in?

    You should contact the Landlord directly. If they don’t resolve the issue contact us so we can encourage the Landlord to resolve the issue.

  • What happens if I don’t like the property after check in?

    You should make sure you ask many questions before booking. This is also why we allow property viewings before booking. Generally there are only very specific circumstances under which you could be fully refunded, unless there is structural damage and / or the property is uninhabitable. Otherwise the cancellation policy stated in Pricing and Conditions must be adhered to.

  • What to do if I am not happy with the property when I arrive at check-in?

    You have 24 hours to report an issue. (20:00 property local time the day after check-in.)

    Reporting the issue within 24 hours of the official check-in time (20:00 property local time) will pause the payment of the 1st month rent to the landlord while you both try to finalize an agreement using the Cribmed Resolution Centre.

  • When does Cribmed get involved with a Resolution Centre request?

    After an Issue Pending case has been created, the landlord and tenant will have 72 hours to finalize an agreement.

    If you are successful and agree on a resolution the tenant must click the Resolved button. The Payout of the 1st month rent to the landlord will continue as normal.

    If the tenant and landlord aren’t able to finalize an agreement within 72 hours then an “Involve Cribmed” button will appear for both the Tenant and the Landlord. By clicking on the involve button, a Cribmed case manager will be assigned to go through all the evidence from both the tenant and the landlord before making a final decision. Keep in mind the case manager may ask for further details or proof.

  • What are valid issues?

    There could be a number of issues but the main ones could be:

    • The property is not the same as advertised. It is a completely different property
    • The property is missing amenities that were advertised.
      • Missing beds
      • No bathtub
      • Smart TV is missing or broken
      • No internet, or advertised with Fiber Optic but has only ADSL or the mobile stick.
      • The terrace was advertised as private but it is shared.
      • etc
    • The property has maintenance issues.
      • No hot water.
      • Air conditioning doesn’t work or is not cold.
      • Mold is visible on the walls or ceiling.
      • etc
  • When do I get my deposit back?

    Like all deposits they are refunded after check out and the property has been inspected pending no damages. It can vary from 1 day up to 30 days. The Landlord is directly responsible for returning your deposit.

  • Who is responsible for doing a walk through or condition report?

    The Tenant is responsible. At Check-In you should do a walk-through with the Landlord. We always recommend that within 48 hours of Check-In that the Tenant should take photos of any existing damages and send to the Landlord. This makes things clear at check out and prevents any confusion.



PRE CHECK-IN: In case of cancellation the full down-payment will be retained. No further payment will be required.

POST CHECK-IN: This depends on the Landlord’s conditions and they can be found on the listing page and are visible before a booking. If you are unsure of the conditions please ask Cribmed before booking.

Cribmed - Q&A