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Frequently Asked Questions

Who are we?

Crib Med is online marketplace where Landlords and Tenants can meet. What makes Crib Med so special is a Crib Med representative visits and verifies each property listed on our site. We do not accept all properties. Only the best! We have certain requirements of properties and of Landlords to ensure our tenants will have an enjoyable stay. If possible we allow viewings before bookings and will also be there to welcome you to your new home (for stays 3 months+).

PRE-BOOKING

What Down-Payment is needed to book a property?

The first month rent and the Crib Med Service fee.

What is the minimum / maximum stay for each property?

30 days is the minimum stay. Each Landlord will state their preference for a maximum stay.

What is included in the monthly rent price?

Each price advertised includes the Landlord’s rent and expenses including an allotment of utilities.

What language will the contract be in?

The contract will be in the language in which country the property you booked resides in. The contract is supplied by the Landlord. The main conditions that the Landlord stipulates are made visible before booking on each listing under Pricing and Conditions.

ABOUT THE LANDLORD

What are Landlord’s conditions?

The Landlord’s conditions can be found on the listing page and are visible before a booking. If you are unsure of the conditions please ask either the Landlord or Crib Med before booking.

Can I communicate with the Landlord directly before I book?

No but you can ask us any questions and we will ask the Landlord on your behalf.

Can I visit a property before I book?

Yes for bookings of 3 months and longer. However it also depends on the availability of the property, the current tenant’s availability and the conditions the Landlord has with the current tenant, so we can’t guarantee it. We also try to offer great insight into each property with thorough descriptions, clear photos, a video and floor plan.

Do I need to pay a Security Deposit?

Yes. Each Landlord decides how much. This is made clear in their Landlord’s Conditions visible before booking. If you are not sure please ask before booking. The Security Deposit is paid directly to the Landlord and refunded by the Landlord.

BOOKINGS

How can I book?

On your chosen property select your desired dates and click on Request to Book. The Landlord will receive the request and will either Accept or Decline. The moment the Landlord accepts you will receive instructions how to proceed to pay the Down-Payment. Before submitting you should complete your Crib Med public profile explaining about yourself. Landlords usually are curious and like to know where you are from, how old you are, what your reason for coming to their city is. The more you tell them about yourself and the people that will stay with you the better the chance they will accept your booking.

What down-payment do I pay when I book?

The first month rent and the Crib Med Service fee through the Crib Med online platform. Then at check-in the Security Deposit is due which you pay directly to the Landlord.

How is the Crib Med Service fee calculated?

The Crib Med Service Fee is percentage based and calculated on the length of your stay, and the monthly rental price. The Crib Med Service Fee is due in full at the time of booking along with the first month rent.

Who do I pay the Security Deposit to?

To the Landlord. The Security Deposit is paid directly to the Landlord and refunded by the Landlord.

Will Crib Med assist me during my check-in?

Yes for bookings of 3 months and longer we will assist the Landlord at check-in.

Who do I contact if I have an issue after I move in?

You should contact the Landlord directly. If they don’t resolve the issue contact us so we can encourage the Landlord to resolve the issue.

What happens if I don’t like the property after check in?

You should make sure you ask many questions before booking. This is also why we allow property viewings before booking. Generally there are only very specific circumstances under which you could be fully refunded, unless there is structural damage and / or the property is uninhabitable. Otherwise the cancellation policy stated in Pricing and Conditions must be adhered to.

When do I get my deposit back?

Like all deposits they are refunded after check out and the property has been inspected pending no damages. It can vary from 1 day up to 30 days. The Landlord is directly responsible for returning your deposit.

Who is responsible for doing a walk through or condition report?

The Tenant is responsible. At Check-In you should do a walk through with the Landlord. We always recommend that within 48 hours of Check-In that the Tenant should take photos of any existing damages and send to the Landlord. This makes things clear at check out and prevents any confusion.

CANCELLATIONS

What is the cancellation policy?

PRE CHECK-IN: In case of cancellation the full down-payment will be retained. No further payment will be required.

POST CHECK-IN: This depends on the Landlord’s conditions and they can be found on the listing page and are visible before a booking. If you are unsure of the conditions please ask Crib Med before booking.