Requesting to Book requires no credit card or payment until the Landlord accepts your Booking Request then you will be prompted to pay online. Before making a Booking Request your are free to ask us any questions about the property you are interested in. We know them personally. If that’s not enough, and if possible, you can visit the property yourself (for stays 3 months +). If not don’t worry! We visit, screen and verify every apartment on our site.
Tenant sends a booking request
No credit card required at this stage.
Landlords have 48 hours to respond.
Before making the booking request you should check your Profile is up to date so Landlords can learn about you before they accept your request. They like to know where you are from and why you are going to their city.
Tenant Confirms Booking
After the Landlord Pre-Approves the booking request the property is blocked and the Tenant has 48 hours to pay the Down-Payment (1st month rent + Crib Med Service Fee). Credit card or bank transfer are accepted. If the Down-Payment is not paid within 48 hours the Booking Request is void, the Landlord is notified and the property calendar is unblocked.
This Down-Payment is processed on the Crib Med online platform and held in our payment provider’s Escrow account until 48 hours after check in. Any issues should be communicated to Crib Med via email within 48 hours after check in.
Direct communication is now open between the Tenant and the Landlord to exchange important information needed for the rental contract, Security Deposit payment method, arrival instructions and check in time.
If the Landlord declines the booking request the tenant will be notified immediately.
A Crib Med representative will be present to assist the Landlord (only for bookings 3 months +), to ensure a smooth check-in where the Tenant will be given a walkthrough according to this Arrival Checklist and Check-in guide. For bookings less than 3 months only the Landlord will be present.
After inspection of the property you will sign the contract, pay the Security Deposit (via method previously agreed) and receive the keys.
Post Check In
Future rent payments, final cleaning fee, and the Security Deposit refund are directly between the Landlord and the Tenant.
For any property maintenance, you should contact the Landlord directly.
ASSISTANCE – If your Landlord doesn’t respond to your maintenance requests feel free to contact us so we can encourage them to resolve any issues.